Workforce Development

Developing and enhancing the skills of your workforce is key to business growth. Rosemount’s approach to workforce development is to make session’s interactive, skills based and memorable.

A quality workforce development programme should provide development for individuals which:

  • Is designed to suit all employees and address different learning needs, job categories and employment status;
  • Shapes recruitment, retention and retraining initiatives to meet strategic and organisational objectives;
  • Addresses the range of generic, professional and leadership capabilities that individuals in that industry require;
  • Includes high quality learning products and services and integrates learning with meaningful work;
  • Is based on a clear and strategic vision for the enterprise;
  • Matches workforce capability to employment trends and skill needs at both national and organisational level;
  • Matches job design and employment agreements to current and future work arrangements;
  • Provides a balance of tangible and intangible rewards to attract and retain staff;
  • Employs recruitment and development strategies to address succession planning and retention issues;
  • Incorporates strategies for managing and disseminating knowledge and information, across training, client and partner organisations; and
  • Builds in evaluation measures that clearly demonstrate the return on investment from workforce development and management activity, including the impact on client and staff satisfaction.
  • Rosemount provides face-to-face training and development opportunities in a wide range of personal and business development areas.

Examples of courses we run include:

  • Problem Solving and Creativity
  • Conflict management
  • Assertiveness and Personal Effectiveness
  • Being Influential in the workplace
  • Time management
  • Train the trainer
  • Presentation skills
  • Enhancing your communication style
  • Customer Service skill
  • Interviewing Skills

All development events include comprehensive notes (usually in electronic format) to back up the learning points. Sessions are interactive and enjoyable, allowing delegates to gain the most from them.

Rosemount undertakes an evaluation of all our events, based on delegate feedback.  This evaluation is discussed with the client to ensure that your objectives are met.

Examples of programmes and events we have put together for clients:

Coaching and Delegation Skills: developing coaching skills as a management style and using delegation as part of a team development strategy. The workshop offers the opportunity to identify a coaching strategy, develop questioning skills and to practice coaching conversations.

Communication and Change: exploring what, when and how to communicate with the team during periods of change. It explores the difference between consultation, involvement and negotiation and how to establish appropriate strategies.

Managing Difficult Conversations: examining why the difficulty has arisen in the first place, giving effective feedback, modelling assertive behaviour and emotional intelligence, how to effectively start and finish the conversations and avoiding red herrings.

Problem Solving and Creativity: developing creativity skills and practices using a range of problem solving tools. Delegates are encouraged to identify a problem or opportunity to explore in the workshop and the tools are applied to these scenarios.

Team communication strategies: effective meeting and team briefing strategies and skills.

Time management: looking at the fundamental principles of effectiveness and efficiency, prioritisation skills, recognising time stealers and effective planning skills.

Being Influential in the workplace: using the principles of NLP in terms of being an effective communicator and influencer. This includes matching, mirroring, pacing and leading using body language and VAK language.

Being an Effective Networker: dispelling the myths around networking and exploring what it actually is. The focus is on indentifying who needs to be in your network, recognising opportunities for developing your network, effective networking skills and maintaining it over the long term. Partnership working rather than a business contact approach.

Team Build Event:- this included a number of ice-breaker type events to allow team members to relax into the day. The morning session explored MBTI® and the afternoon session looked at a “good to great” theme – identifying what team members can expect to give and receive from each other. We used models such as transactional analysis and the drama triangle to provide team members with a toolbox of skills to deal with each other in a non-emotional way.

Train the Trainer: this 2-day workshop for a University is attended by non-academic staff that have responsibility for cascading training to staff or students. It explores the principles of learning styles and how these can be accommodated into a range of learning interventions. It also covers creating learning aims and objectives, designing lesson plans, using a range of learning interventions, structuring presentations and overcoming nerves in delivering learning interventions. All delegates have the opportunity to design and deliver a 15-minute training session. The Rosemount facilitator gives structured and constructive feedback to allow delegates to develop their own practice further.

Facilitation Skills: This was an in depth course exploring how facilitators take information in, how they make sense of that information and what interventions are then most appropriate. The course explored a range of facilitation intervention tools and gave delegates the opportunity to test out their competency using the tools individually or in pairs. This programme got to the core of what a facilitator needs to do to be effective – taking account of interpersonal and environmental factors and not just focusing on a series of tools.

Assertiveness and Developing Interpersonal Skills: We covered the basics of assertiveness, focusing on passive, aggressive and assertive behaviours and techniques including emotional intelligence, assertiveness, dealing with conflict, personal confidence and understanding personality. The workshop was about empowering staff and managers to develop positive assertive behaviours and to practice these in a safe environment.

Enhancing your communication style: this is an introductory workshop for new managers and focuses on the basics of communication: the communication process and potential break points, introduces the VAK model and draws on effective written communication skills and the Plain English campaign.

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